In an effort to facilitate dialogue and enhance policing on campus, the Northeastern University Police Department, in partnership with the NUPD Community Advisory Board, has created a new feedback system designed to make information and the flow of communication more accessible for community members.
The system will streamline the process for submitting complaints, recommendations, compliments, and questions, which the police say has been historically piecemeal. The new approach will also enable the department to fine tune its training and policing procedures in response to the information it receives.
Northeastern isn’t alone. Police departments across the country are examining their feedback systems following a national reckoning with police accountability this summer, said Jack McDevitt, professor of the practice in criminology and criminal justice, and director of the Institute on Race and Justice at Northeastern.