The Massachusetts Bay Transportation Authority (MBTA) seeks a Manager of Fare and Tariff Policy as part of a new Automated Fare Collection project. The successful candidate must demonstrate exceptional organizational skills and attention to detail, the ability to analyze and communicate about complex policy issues in a technical context, to identify creative solutions to multifaceted policy problems, and to work on a cross-functional team.
About the MBTA and the AFC 2.0 Project
The Massachusetts Bay Transportation Authority is America's fifth largest transit system offering multi-modal transportation services to 175 member cities and towns and 4.7 million residents across a 3,200 square mile area. It is a public authority and political subdivision of the Commonwealth. The MBTA operates heavy rail, light rail, commuter rail, bus, and commuter boat services.
The primary transportation payment medium in Eastern Massachusetts today is the MBTA CharlieCard (a smart card that stores certain passes or value) and, to a lesser extent, the MBTA CharlieTicket (a magnetic stripe ticket that stores certain passes or value). The MBTA's current fare collections system is limited in its ability to support a robust set of fare policies for public transportation and does not provide for a single, seamless public transportation experience, as payment methods vary among differing transportation services. AFC 2.0 will replace the MBTA's current fare collections system to provide for an integrated, reliable and convenient fare payment and collection system to enable transportation customers to pay fares by tapping contactless bankcards, mobile phones and fare cards across the entire set of transportation services. This new account-based system will support implementation of a robust set of fare policy options for the MBTA, improve operational conditions, increase the security of transactions, and improve revenue control for the MBTA.
The physical implementation of AFC 2.0 will support service improvements and operational savings by removing onboard cash payments from buses and light rail, allowing for all-door boarding on these services, and introducing off-board fare collection to the commuter rail. To support these changes, while limiting fare evasion, the MBTA is moving to a proof-of-payment system requiring a fare inspection process.
Note: This position is a project specific position and is limited to the term of the project (for this purpose: the later of the Full Service Commencement milestone under the Project Agreement and the closeout of the AFC 2.0 Design/Build Contract; this is currently scheduled to occur near the end of MBTA Fiscal Year 2021). Employment beyond the project is left to the discretion of the MBTA at the completion of the project.
The Manager of Fare and Tariff Policy will report to the Director of Fare Policy and Analytics. This position will be responsible for continued development of business rules to guide implementation of MBTA fare policy in the new AFC technology. This includes translation of existing MBTA fare rules to the new AFC technology, development of new fare policies covering new elements of the AFC system (such as automated fare collection on commuter rail and proof-of-payment with fare inspections), and development of other improvements in MBTA fare rules and partnerships enabled by the new AFC technology. The Manager of Fare and Tariff Policy will work closely with the Director of Fare Policy and Analytics, the AFC 2.0 Project Team, and a cross-functional team working on different aspects of policy related to AFC 2.0.
Duties & Responsibilities
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