- At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability. Each employee that works for the MBTA performs their roles based on our vision, mission, and values.
The Project Manager supports the MBTA’s Bus Transformation Office and reports to the Senior Director of Bus Transformation. The Transit Priority Group is within the Operations Planning, Scheduling, and Strategy Department (OPSS) and is dedicated to implementing the vision of better bus service – powered by lower-emissions vehicles, supported by all-door boarding and transit priority, and aligned with where riders live, work, and travel.
The Project Manager is directly responsible for coordinating internal MBTA teams and bus-related initiatives, municipal engagement, including managing implementation of the MBTA’s Better Bus Project and the Network Redesign. The Project Manager will initiate new projects needed to achieve the vision of Bus Transformation.
- Duties & Responsibilities
- Coordinate municipal engagement activities for bus priority projects for an assigned set of municipalities, and assist others in the MBTA with municipal engagement as needed
- Manage Bus Network Redesign implementation, in cooperation with various internal MBTA departments, external stakeholders, and municipalities and others, ensuring project and program requirements are fulfilled, and that cost and schedule requirements are met
- Collaborate with internal stakeholders for bus priority project initiation and review, including Safety, Bus Operations, Capital Delivery, Service Planning, Systemwide Access, Customer Experience, Customer Technology, Vehicle Engineering, and others, to ensure that all projects align with the vision of Bus Transformation
- Analyze operational and survey data to evaluate the effectiveness, public perception, and success of Bus Transformation efforts in topics such as bus stop accessibility, trip planning, transfers between other transit modes, safety, and service quality.
- Consult with planning studies and processes that inform and/or impact bus service and policy, including related transit plans, bus technology, proposed changes to bus infrastructure and facilities, Transit Action Plans, development projects, roadway maintenance, and other initiatives
- Represent the MBTA and Bus Transformation Office through clear, concise, and timely communications, including in public forums such as Council meetings, public engagement events, and presentations (ongoing)
- Regularly interacts with OPSS leadership, internal MBTA stakeholders such as Service Planning, Operations, and Capital Delivery, and external MBTA stakeholders such as municipalities, other public agencies, and vendors.
- Assist in the development of Capital Delivery project scopes, budgets and schedules as part of the capital planning process.
- Assist in the procurement of consultants and contractors, as required
- Attend and participate in public meetings, often occurring in evenings after regular work hours
- Organize and prioritize workload, be pro-active in identifying project needs/requirements.
- Prepare project-related correspondence, reports, charts and presentations utilizing Microsoft Word, Excel, Database and PowerPoint.
- Work independently in addressing complex tasks in a time-sensitive environment.
- Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner consistent with the Authority’s Customer Service quality standard.
- Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
- Visit work sites and/or attend off-site meetings throughout the MBTA service area.
- Perform all other duties and projects that may be assigned
* Additional responsibilities may include focus on one or more departments or locations. See applicable addendums or hiring manager for department or location-specific functions.
** The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
*** The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum Requirements & Qualifications
- Bachelor’s Degree from an accredited college.
- Three (3) years of experience in transportation planning, engineering, project management, or a related field
- Experience with managing public engagement, planning, and/or infrastructure projects including planning studies, design and construction, and public agency coordination
- Experience communicating with customers, employees, vendors, contractors, designers, public officials, and/or municipal, state, and federal agencies
- Demonstrated excellent customer service, conflict resolution, negotiation, and communication skills
- Effective organizational, analytical, quantitative, and time management skills
- Proficiency with office productivity software such as Microsoft Office, Slack, and similar applications
- Ability to complete a writing and Excel assessment
- Ability to comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
- Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
- Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA’s medical requirements, including a physical examination and drug and alcohol screening.
- Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
- The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
*The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
- Substitutions Include
- No Substitutions
- Master’s Degree in civil engineering, construction management, facilities management, urban planning, public policy, public administration, or a related field from an accredited institution.
- Two (2) years experience with managing public engagement, planning, and/or infrastructure projects including planning studies, design and construction, and public agency coordination
- Familiarity with GIS mapping software such as ArcGIS
- Familiarity with graphic design software such as Adobe Creative Suite
- Familiarity with NACTO standards
Specific Preferred Skills:
- Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Interpersonal – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
- Strategic – Analyzes market and competition; Adapts strategy to changing conditions.
- Judgment – Exhibits sound and accurate judgment; Supports and explains reasoning for decisions.
- Professionalism – Reacts well under pressure; Accepts responsibility for own actions.
- Adaptability – Manages competing demands.
- Agency: Massachusetts Bay Transportation Authority
- Address: 10 Park Plaza Boston, Massachusetts, 02116
- Phone: 617-222-5855
- Website: http://www.mbta.com