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Public Housing Data and Programs Coordinator

The Public Housing Data & Programs Coordinator plays a critical role in the administration and coordination of all State-Aided Public Housing program-related activities at the Department of Housing and Community Development (DHCD), with a focus on enabling data-driven management and management of our economic mobility & social services programs. The Division funds and oversees approximately 43,500 units of state-aided public housing owned and operated by 232 Local Housing Authorities (LHAs). These LHAs serve approximately 29,000 elderly & non-elderly disabled households, approximately 12,500 family households, and 1,900 clients of Department of Mental Health (DMH) and Department of Developmental Services (DDS), with median incomes below 30% of Area Median Income.

The Public Housing Data & Programs Coordinator provides high-level business process evaluation, data and policy analysis, and operational support to the Division of Public Housing’s Senior Management team and reports to the Director of Policy, Programs, and Operations for the Division of Public Housing.


DHCD is within Housing and Economic Development Secretariat and its work touches the lives of all Massachusetts residents.

DHCD’s mission is to strengthen cities, towns and neighborhoods to enhance the quality of life of Massachusetts residents by providing leadership, professional assistance and financial resources to promote safe, decent, affordable housing opportunities, economic vitality of communities and sound municipal management.


The Public Housing Data & Programs Coordinator ensures that senior management and staff have access to frequently updated, easy to understand information from the multiplicity of Public Housing data systems. This analysis enables staff and decision-makers to use data-driven management techniques to develop policy and effectively deliver oversight and technical assistance to housing authorities.

The Public Housing Data & Programs Coordinator performs highly complex, detail-oriented program coordination duties under minimal supervision, such as:  policy research, program and contract administration, technical assistance and training, data analysis and creation and maintenance of data dashboards, systems testing, business process analysis and improvement, and outreach to key stakeholders. Programs managed will include public housing oversight programs and economic mobility programs.

  1. Assist senior managers in the Division with continuous improvement of public housing programs and systems. Perform operational and analytical support related to performance management, resident services, economic mobility, and board member selection and training.
  1. Lead policy discussions in assigned area of responsibility, perform data collection and analysis, make business process and policy recommendations to senior staff based on discussions and analysis. Draft written materials and presentations. Exact projects to be decided in consultation with supervisor.
  1. Data-Driven Management:  Support Director of Policy, Programs, and Operations in implementing business intelligence throughout different units of Division of Public Housing, assist in development and maintenance of dashboards to assess important policy and management trends, make recommendations for improvements of data systems.
  1. Research policy to support effective program administration. Look to publicly available sources and engage with stakeholders to find out best practices and replicable models of policies that the Division wishes to explore. Potential topics may include:  regional collaboration and governance, alternative rent structures, tenant engagement, housing as a platform to economic mobility, public-private-non-profit partnerships, tenant selection, potential alternate funding sources for Housing Authorities, fair housing.
  1. Create new and strengthen existing technical assistance/training programs for internal staff, housing authority staff, housing authority resident leaders, and housing authority board members. Work with Division senior staff and external partners to create curriculum and to coordinate successful trainings, both online and in-person.
  1. Assist with operations of CHAMP (Common Housing Application for Massachusetts Public-Housing), DHCD’s online application and centralized waitlist for subsidized housing, as assigned. This may include analyzing data and suggesting technical or policy changes to address issues such as fair housing or speed of tenant selection; creating reports and dashboards.
  1. Other responsibilities may include:  assisting with development of new application features, testing new features, assisting with documentation or training, or providing general operational support.
  1. Vendor contract administration. Preparation and transmission of documents for procurements. Move contracts to execution, and track budgets, invoices, and payments. Manage $1M/Annual Public Housing Reform Budget. Track achievements to milestones and scopes.
  1. Other research, data, and policy projects as assigned.
  1. Travel across the Commonwealth, as needed.


  1. Strong project management skills including managing projects to deadline and within budget.
  2. Ability to manage multiple priorities simultaneously.
  3. Ability to work in teams and act as a leader and example to others.
  4. Ability to read, understand, and manipulate data and ability to present data in a compelling manner.
  5. Ability to analyze business processes and suggest improvements to achieve goals more effectively.
  6. Demonstrated self-starter with ability to quickly “ramp up” on new subject areas.
  7. Excellent organizational, interpersonal, public speaking, and writing/editing skills.
  8. Proficiency with computer applications for:  word processing, spreadsheets, databases, data visualization, graphic communication and presentation [Word, Excel, Outlook, Access, PowerPoint, Adobe Suite, data analysis software (Stata, R, etc.) Business Intelligence software (PowerBI, Tableau, etc)].
  9. Ability to read and interpret federal and state policies, regulations, and statutes.
  10. At least one year in a program coordination role, particularly in an organization with annual operating budget above $10M.
  11. Knowledge of the public housing program, the Agency’s mission, relevant issues, and/or other equivalent public benefits programs.
  12. A Master’s Degree in the field of Public Policy, City Planning, Business Administration, Social Work and/or Public Administration is desirable.
  13. Travel throughout the Commonwealth may be required occasionally. Possession of a Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state is preferred.


Please upload resume and cover letter.

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.



First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.


I. A Bachelor’s degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don’t meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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