Learning and Development Liaison
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MassHealth is seeking a dynamic individual to assist with the development and implementation of training curricula for existing programs and new initiatives within MassHealth. The primary focus of this role will be to conduct trainings on various MassHealth programs, policies, systems, and procedures for staff members across different MassHealth offices. The selected candidate will assist field office management team, such as coaching, process flow development, and training materials.
The Learning and Development Liaison creates training materials, such as desk guides, PowerPoints, and e-learnings, and ensures that complex policies and procedures are translated into easily digestible training materials. The incumbent will be responsible for ensuring that staff members are equipped with the necessary knowledge and skills to effectively carry out their duties.
Duties and Responsibilities (these duties are a general summary and not all inclusive):
- Develop and deliver comprehensive trainings on MassHealth programs, policies, systems, and procedures MassHealth Enrollment Center (MEC) staff.
- Facilitate training programs to ensure effective member eligibility determination for a range of services.
- Create training materials, including desk guides, PowerPoints, and e-learnings, to simplify complex policies, procedures, and systems.
- Conduct training sessions to update staff on policy and system changes.
- Collaborate on training programs for priority initiatives such as the Affordable Care Act (ACA) and MassHealth Payment Reform.
- Contribute to cross-agency training efforts and special projects.
- Assist field office management team, such as coaching, process flow development, and training materials.
- Partner with Business Partners, staff, and other stakeholders to evaluate new programs, processes, and systems to identify training needs.
- Develop and analyze pre and post training webinar surveys; provide post training reports to leadership and MEC management.
- Bachelor’s degree in a relevant field such as healthcare administration or business management.
- Demonstrated ability to work independently and as part of a team.
- Experience in developing and delivering training programs, including designing training materials, and using instructional techniques.
- Demonstrated ability to translate complex policies and procedures into clear and concise training resources.
- Familiarity with priority healthcare initiatives such as the Affordable Care Act (ACA) and payment reform.
- Excellent communication skills, both verbal and written, with the ability to effectively convey information to diverse audiences.
- Strong organizational and project management abilities, with the capacity to handle multiple tasks and prioritize accordingly.
- Collaborative mindset, with the ability to work effectively with cross-functional teams and external stakeholders.
- Proficiency in Microsoft Office applications, including Word, Excel, Teams, PowerPoint, and Outlook; learning management systems (LMS) experience a plus.
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.
I. A Bachelor’s degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*
II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*
III. A Bachelor’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*