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Director of Transition, MBTA

Heather is a former enlisted Army Reserve member with nearly 20 years of experience in the public transportation industry. In 2000, while she was a student at the University of Massachusetts at Amherst, she began her career driving buses and had the opportunity to work on transportation for the 2002 Winter Olympics in Salt Lake City, Utah. After college, she joined the Pioneer Valley Transit Authority (PVTA) before moving east to work as an Operations Supervisor for the Greater Lynn Senior Services (GLSS). At GLSS, she managed operating contracts with The Ride, the MBTA’s paratransit service.

In 2011, she joined the MBTA as a Service Planner. Over the past eight years, she has worked on number of major initiatives including the Uber/Lyft pilot for paratransit riders, Workforce Modernization, and the Better Bus Project. She now serves at the Director of Transition for the adoption of the MBTA’s new fare collection system. In October of 2015, she was named to Mass Transit magazine’s Top 40 Under 40 transit professionals in the United States.  

Heather has degrees in African-American Studies and Political Science from the University of Massachusetts at Amherst. She holds a Master’s Degree from the Michael and Kitty Dukakis Center for Urban and Regional Policy at Northeastern University, where she focused on Transportation Policy.