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What is 311 in Boston?

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Jonathan Wiggs/Globe Staff, February 2024

Need to report something related to city services but don’t know who to call? There’s an app, a hotline, and a website for that. And if you’re really in a rush, you can even send out a message via X, formerly known as Twitter.

311 is Boston’s around-the-clock constituent services line that allows people to report non-emergent issues. Think: graffiti removal, broken traffic signals, tree planting, pest control, and more. The center is open 24 hours a day, 7 days a week, and 365 days a year, according to their website.

“We’re here for all types of city services, whether that’s an actual service request that’s related to broken sidewalks or street lights not functioning properly, to also answering questions on paying your excise tax,” said Irgisola Budo, director of 311.

311 helps with more than just potholes. Service requests can be filed for a variety of problems, such as needle cleanupgraffiti removal, broken street signs and traffic signals, and more. They also offer multiple online services unrelated to cleanups and fixits.


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